Terms and Conditions
Style Your Space’ Terms of Business
Terms and Conditions
Please review the processes, procedures, terms and conditions set out below. Any appointment that you make with ‘Style Your Space’ assumes that you accept and understand the information set out here – please ask if you would like any clarification.
Style Your Space wishes to provide a truly helpful and personal service - if for any reason you are dissatisfied with the service provided, please talk to us or email hello@syleyourspace.co.uk within 7 days of the issue arising and we will endeavour to rectify the situation.
Payment Terms
Many projects begin with a Kickstart Your Space package, fees for which are payable in advance, before the consultation takes place.
Defined design packages are usually paid in two instalments, 50% before works starts and balance on completion.
Bespoke proposals may be prepared for individual rooms or complete home renovations. Whatever the scope of work they are broken down into clear phases to enable you to access just the help you need and keep control of the timings and budget. Project quotes remain valid for 3 months from the date shown. Invoices for bespoke projects, phases and packages of work are payable on the same basis as defined packages - 50% before works starts and balance on completion.
Hourly rate work is invoiced monthly in arrears.
Direct bank transfer is the preferred method of payment for all products and services. Credit card payments are not accepted. Payment is requested within 7 days of invoice issue, or before work is due to commence, whichever date is earlier.
Cancellation or Delay of Project
Kickstart Your Space: In the event of cancellation of an appointment by the client, a full refund will be made up to 24 hours before the appointment is due to take place. Full fees are still applicable if a cancellation is made within 24 hours of the appointment. Postponement of an appointment by the Client will lead to paid fees being held until the appointment can be rearranged. Any cancellation by Style Your Space will lead to the fees being returned in full to the Client.
Design packages and bespoke projects: In the event of cancellation of any bespoke project by the Client, all outstanding hours worked are payable, together with all relevant expenses incurred or committed to. Should there be a delay of more than 4 weeks, to the completion of a phase of work, due to a change of client requirements, any outstanding fees for work already produced or committed to will be invoiced and payable within 7 days.
If Style Your Space is unable to complete a phase of paid work, any fees already received for the remaining uncompleted work will be repaid to the client within 7 days. The client will not be beholden to make payment for any phase of work that has not yet commenced.
Change to Scope of Work
The scope of work included in each phase of a bespoke project is detailed in our proposal. On occasion the costs of the time and materials estimated for a project are exceeded for reasons that could not have been foreseen. This includes but is not limited to, additional design concepts, further design iterations, protracted decision-making, extra or extended client site or supplier meetings and/or sourcing. Any work that goes beyond the agreed scope will be advised in a timely fashion, estimated in writing and invoiced as an additional cost to the original agreement.
Change of Budget
A budget should be set and agreed at the beginning of the project. If this budget changes and results in elements of the work already designed not being fulfilled, the agreed design fee still applies. If the budget changes mean work has to be redesigned, additional design fees for this work will be applicable as this is a change in the agreed scope of work.
Drawings
All drawings (when provided) are for illustration and design purposes only and should not be used for construction. Style Your Space accepts no liability if drawings are used for anything other than the intended purpose of illustrating a design.
Travel
Travel time, expenses and parking are included for all initial Kickstart Your Space consultations, unless agreed in writing in advance.
Travel time is included for all on site additional meetings, unless agreed in advance. Travel expenses will be charged at 45 pence (£0.45) per mile or the current rate of rail charges and parking tariffs and congestion charges as appropriate.
Where chargeable, travel time is charged at 50% of the hourly design fee for all off-site sourcing trips and contractor meetings, agreed in advance. Travel expenses will be charged at 45 pence (£0.45) per mile, or the current rate of rail charges and parking tariffs and congestion charge as appropriate.
Trade Discounts
We have trade accounts with many suppliers. When we purchase from our trade suppliers on your behalf, we will pass on any trade discount received. Style Your Space charges 10% of invoice value to arrange this on your behalf.
Purchases from third parties
Style Your Space requires payment in full before an order is placed for an item. Quotes for product items and services purchased from third parties on your behalf are subject to supplier price increases in-line with their individual terms and conditions. These may be increased at any time. You will be notified in advance of the purchase being made and you are within your rights to cancel prior to purchase.
Where Style Your Space is processing an order on your behalf, the supplier’s terms and conditions apply in addition to those of Style Your Space. If you have any questions regarding the terms and conditions of any purchase that you are making, please ask prior to purchase – for example, suppliers’ own terms and conditions may specify that items may not be returnable or a restocking fee may be applied.
With purchased or bespoke items, the Client is responsible for checking all specifications are correct prior to purchase. Style Your Space is not responsible for issues of quality, defects in the design, material or craftsmanship of any purchases, nor can be held responsible for suppliers making mistakes or supplying you with faulty goods. However. Style Your Space will always endeavour to resolve any issue that does occur.
There are global issues with the supply of product, delivery times and price increases since Brexit, the commencement of Covid 19 and the war in Ukraine. We cannot be held accountable for unexpected delays or price increases, but will endeavour to keep you up to date and provide you with the best possible service.
Returns
It is important that you ensure that you are happy to purchase an item, as often trade items cannot be exchanged, or if it can there are often re-stocking charges (approximately 25% of the price of an item on average). Therefore, it is important that you take the time at the design stage to ensure you are happy with the products suggested, that you have checked all samples and go and view them in showrooms whenever possible.
If an item arrives and you are not happy with it, your Style Your Space will help you to try to change it, but any associated costs will be your responsibility. A 10% administrative fee will be charged on all no-fault returns.
Delivery of Goods
Unless Style Your Space has been employed to project manage delivery of purchases, it is the responsibility of the Client to ensure that all items are checked on arrival and that they are correct and undamaged. We strongly advise that every box is opened, and all items checked carefully, even if there is likely to be a delay before they are installed. All damages, defects or wrongly delivered items must be reported immediately for any issues to be rectified.
Trades People
Style Your Space may be able to connect you to tradespeople and craftsmen (eg. joiners, curtain makers, electricians or ‘handymen’) to carry out specific bespoke tasks if needed for your project. Any such people are engaged by the client directly, will pay these tradespeople directly and be responsible for all aspects of the works undertaken. It is the client’s responsibility to ensure the insurance provided by these third parties is adequate. Style Your Space is not responsible for defects in the design, material or craftsmanship, nor not be obliged to accept the return of such bespoke items where the Client’s requirements are incorrect, whether regards to measurements or otherwise.
Building Services
Style Your Space does not advise on building works should a project require them. The client will typically appoint a main contractor directly to provide services in connection to the project for all building works. The client and appointed contractors will be responsible for agreeing on an appropriate building contract and agreement. It is the client’s responsibility to ensure the insurance provided by these third parties you are engaging is adequate.
Style Your Space may make design suggestions requiring structural changes but does not have the expertise to accurately assess the structural integrity of these ideas. It is the client’s responsibility to employ a construction expert to verify any design suggestion provided, whether verbal or written, prior to commencing building works.
Photography
Style Your Space may photograph aspects of any project as it progresses. Upon completion of any project Style Your Space requests the right to photograph the interiors for use within our website, social media and marketing materials (online and print). Arrangements for our own professional photographer to visit the site will of course be made in agreement with the client. Your name will not be published unless you are happy to consent.
Project Portfolio
Upon completion of any project Style Your Space requests the right to publish a case study about the project on the website and by way of social media and marketing materials (online and print). Your name will not be published unless you are happy to consent.
Confidentiality
Style Your Space has a Privacy Policy to protect the client’s data but also understands that your home is your private space and will endeavour to keep all matters related to your project private in accordance with your wishes. In turn, please treat the information in any correspondence as confidential, the information within is for the addressees only and should not be forwarded without permission from Style Your Space to any other party.
Copyright
All designs and schemes created by Style Your Space are the sole and exclusive property of Style Your Space and may not be copied, reproduced or used in any capacity without the express permission of Style Your Space. All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Style Your Space or its technology providers or their respective owners. ALL RIGHTS RESERVED.
GDPR
We strive to comply with the May 2018 GDPR regulations. Please review our Privacy Policy on our website www.styleyourspace.co.uk
Insurance
Style Your Space carries professional indemnity insurance cover to a limit of £250,000 and Product and Public Liability Insurance of £1m. These figures were renewed as of 8th April 2025.
For products and services purchased on your behalf (for example - curtains, blinds, soft furnishings, joinery or other bespoke items) or any suggested contractors, the supplier’s insurance will apply, not that of Style Your Space. We strongly recommend that you request a copy of the insurance certificate and check that the level of cover is adequate for your individual project, before commencing work.
Disclaimer
Style Your Space does not exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the utmost extent allowed by law and save as provided above, Style Your Space shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Style Your Space or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Style Your Space website, the supply of the products or their use of resale by you.
Style Your Space makes all reasonable effort to ensure a fast and efficient service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
Force Majeure
The Company shall have no liability whatsoever for any failure to perform, or any delay in the performance of any of its obligations under the contract arising wholly or in part by reason of any factor beyond its direct control.
Any factor beyond our direct control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, motor transport or other means of public or private transport.
If an event beyond our control affects the performance of our obligations under a Contract we will contact you as soon as reasonably possible to notify you; and our obligations under the contract will be suspended.
Contact
If you have any questions regarding the ‘Style Your Space’ Terms and Conditions, please email hello@styleyourspace.co.uk